返金ポリシー

• A subscription can be cancelled at any time and keeps its plan until the end of the period you paid for.
• Pages that fail, or that come back unchanged, give their credit back by themselves.
• A page that came out badly (text left in the bubble, garbled or wrong lettering)? Report it and we give its credit back.
• A credit pack you haven't touched can be refunded within 14 days of buying it.
• Forgot to cancel? If a subscription renewed and you haven't used any credits from the new period, ask within 7 days and we refund that renewal.
• If you were charged twice, or a plan or credits you paid for never reached your account, you get your money back.
• Refunds are made through Whop, to the card or account you paid with.
• Your rights under the consumer law where you live always apply.

Open Manage subscription on the Account page: it takes you to Whop's billing page for your subscription, where you can cancel it. Cancelling stops the next payment; your plan and its credits stay until the end of the current period, then your account is back on Free. Unused plan credits do not carry over to the next period.

One credit is one translated page, in the WebApp or the browser extension. When a page fails, or the translation server finds nothing to change on it, its credit goes back to your balance straight away: you don't need to ask. Credits from packs never expire.

If a page did come back but is not usable, for example text was left in a bubble or the lettering is garbled, send it with Report a problem in the WebApp or the extension, or write to [email protected]. We check it and give its credit back, and the report helps us fix the cause.

For a payment that went wrong, such as a double charge or a plan or credit pack that never reached your RuneManga account, write to [email protected] with the email address of your account and the Whop receipt, and we refund it through Whop.

Unused credit packs: if you have not used any credits from a pack, you can ask for a full refund within 14 days of buying it. Forgotten renewals: if a subscription renewed and you have not used any credits from the new period, ask within 7 days of the renewal and we refund it and cancel the subscription. For any other request, write to us as well: every request gets an answer.

When a credit pack is refunded, its credits are removed from what is left of your purchased credits (never below zero). Please contact us before disputing a charge with your bank; it is usually faster for both of us. Nothing on this page limits refund or withdrawal rights you have under the consumer law where you live.

Refund and billing questions: [email protected]. RuneManga is a RuneTranslate product.